insurance

covered. from the moment you take the keys.

collision damage insurance is included in every booking. there's a security deposit at pickup — it comes back to you when the van does.

collision damage insurance — included.

every booking includes collision damage insurance as standard. it's already in your pricing breakdown — no add-ons, no opt-in. you're covered for accidental damage to the van for the duration of your hire.

£450 security deposit — refunded on return.

myles takes a £450 security deposit by card at pickup. it's a pre-authorisation, not a charge — so nothing leaves your account unless there's damage to report. once the van's been checked back in and everything's as it should be, the hold is released. most guests see it back within 3–5 working days.

what you need to drive.

a standard uk car licence (category b), held for at least two years, and you need to be 25 or over. that's it. no additional van licence, no specialist training. all four vans drive like a long transit — if you've done a motorway in a family estate, you'll be fine.

the fine print

a few things worth knowing.

excessthere's no excess charged to you under normal use. if there's damage, myles will assess it and the security deposit covers any costs up to £450. anything beyond that would be handled case by case.
what's coveredaccidental collision damage to the van. not personal belongings, not third-party property, not damage caused by driving under the influence.
what's not covereddeliberate damage, driving on beaches or in tidal areas, and anything that voids the underlying vehicle insurance (e.g. driving while uninsured or unlicensed).
your own insuranceyou don't need your own van insurance — the van is fully insured under unplugged campers. your personal car insurance is not relevant here.
breakdownall vans carry a roadside assistance number. if something mechanical goes wrong, call myles first — he'll either talk you through it or come out. it's happened twice in five years.
any questions?

ask myles. he'll reply today.

email mylessee the fleet